Need Help ? call
  • uk
  • us
  • aus
UK : +44 161 660 3334
×

Error:

×Success:
×Warning:
×Notice:
×Validation:

Code of Practice

Including our Code of Practice on Complaint Handling and Dispute Resolution and our Code of Practice for Premium Rate Services and NTS calls

MBUZZZ COMMUNICATIONS LIMITED Code of Practice

Introduction to our company and services

MBUZZZ COMMUNICATIONS LIMITED is an independent company that delivers communications services to customers in UK

Purpose of this Code of Practice

This code informs you about our products, services, and customer-care policies. Our code of practice on complaint handling and dispute resolution has been approved by Ofcom, the independent regulator for the UK communications industries for the purposes of section 52 of the Communications Act 2003. This Code of Practice is published on our website at (URL). Additional copies are available on request and free of charge to any domestic and small business customer

If you need help with any of your special needs, please contact our customer services by telephone on 02072564058 or Contact-Us

You can also write to us at

Level 17, Dashwood House,
69, Old Broad Street
London
United Kingdom
EC2M 1NA

About Mbuzzz

We, team members at Mbuzzz, introduce ourselves as one of the leading service providers which are working each moment to make you feel at home while you are away from it. We, at Mbuzzz, make your live phone that may be your mobile or landline so that you get connected with your loved ones, the moment you realize their absence. We bring in the element of cost-effectiveness while you make international calls by providing various International Long Distance Calling services. Through our continuous team effort to ensure perfection and excellence, we promise high quality, cost-effective and money-gaining telephony solutions, which happen to be the best in the industry.

Our top notch expertise in internet telephony solutions not just comprehends well the requirements of our individual customers but also keeps a keen nose for any tech-update coming up in the industry. We lend a helping hand to our customers set comprising business owners plus individuals in gaining a foot in this novel domain.

Our Exciting Features Includes:

Our numerous Long Distance Calling Services and cheap international call plans encompassing all the amazing features like:

  •  No hardware or Internet connections
  •  No per-call charges, just flat on-month payment plans
  •  No hidden costs
  •  The best calling plans which happen to be the best and the most popular ones in the industry
  •  Various International Long Distance Calling Plans to choose from, well-suiting your comforts
  •  Pocket-friendly packages

Our philosophy aims at building warm and never-ending relationship with our customers. We help each of our customers in making the most of our services and give their businesses a much needed kick. We not just promise best unlimited call plans, but also help you avail cheap international calls, that too at jaw-dropping prices!

Our commitment to you

We are committed to giving you the highest quality of customer service. When we purchase our services from wholesale providers, we choose those providers carefully to ensure that you get a high-quality service. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations

Marketing

We work to the principles in the British Code of Advertising, Sales Promotion and Direct Marketing, which are set out on the website www.cap.org.uk

Terms and conditions

When you subscribe to a service from MBUZZZ COMMUNICATIONS LIMITED, we will send you our Standard Terms and Conditions (And ask you to sign a contract, if applicable. If you have any questions, please phone our Customer Service Team on on 02072564058. We may carry out a credit check as part of our assessment procedures.)

Where applicable, the minimum contract term for our services is 12 months. We aim to provide services within three working days of your original request.

Cancellation

If you decide to cancel your order or agreement before we have provided the services, you may do so without charge within 14 days after your order is placed but need to have a valid reason for the same. After 14 days we will charge you an administration fee as set out in your contract. If you wish to terminate your contract within the minimum term of 12 months, please call our Customer service Helpdesk on 02072564058 we will charge you a fee as set out in your contract. After the minimum term you can cancel any service by calling our Customer Service Helpdesk on 02072564058, giving us 1 months' notice.

Faults and repairs:

Please call our Fault Service Team on 02072564058 if you experience a fault with any of our services. We aim to have this investigated and repaired within 72 Hours.

Compensation and refund policy:

Our policy is to assess each claim on a case by case basis. We aim to investigate any claims and respond within 72 Hours. Any refunds that are due will be credited to the next month's invoice. (or set out your own policy, if different).

Price lists:

Our pricing structure is available from our Customer Service Team on Calling-Plans . We will write to you in advance if we change the pricing structure on your products and services.

Billing:

We will bill you monthly (or explain your own billing cycle)

We take the payment only through Credit Cards/Debit cards also need to be UK registered, and by monthly Direct Debit

Complaints:

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team 02072564058. Our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask your questions to confirm that we are speaking to the right person.

You may also send your complaint to us in writing through:

Contact-Us

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. If your complaint is not resolved to your satisfaction, you can take it further within our company, and ultimately to the Managing Director at the above address. If we cannot resolve the problem, we will write to you to say so.

If your complaint has been outstanding for more than 8 weeks from the date when your complaint was first lodged or you have received a letter from us saying that your complaint has reached "deadlock", then you may ask for help from (insert your chosen alternative dispute resolution service i.e. the Communication and Internet Services Adjudication Scheme (CISAS): 24 Angel Gate, City Road, London EC1V 2PT Tel: 0845 1308 170 or 0207 520 3827 e-mail: info@cisas.org.uk Website: www.cisas.org.uk or The Office of the Telecommunications Ombudsman (Otelo): PO Box 730, Warrington, Cheshire, WA4 6WU Tel: 01925 430870 or 0845 050 1614 email: enquiries@otelo.org.uk, Website: www.otelo.org.uk

(CISAS/OTELO) is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.

Services for people with special needs

We are committed to helping all our customers to communicate easily. We offer the following additional services on request for customers who are older or who may have a disability, including:

  •  Priority access to the Customer Service Team
  •  Priority fault repair and assistance
  •  Additional help and support if you have difficulty paying your bill

Copies of this Code are available in larger print and other formats on request

Data protection:

We comply fully with our obligations under the Data Protection Act 1998.

Useful addresses:

Your Chosen Approved Alternative Dispute Resolution Providers (delete as appropriate)

Otelo - PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 01925 430870 or 0845 050 1614 

email: enquiries@otelo.org.uk Website: www.otelo.org.uk

Cisas- 24 Angel Gate, City Road, London EC1V 2PT, Tel: 0845 1308 170 or 0207 520 3827

e-mail: info@cisas.org.uk Website: www.cisas.org.uk

Ofcom - Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Tel: 020 7981 3040 or 0300 123 3333 email: contact@ofcom.org.uk Website: www.ofcom.org.uk

PhonepayPlus (formerly Icstis)- Clove Building, 4 Maguire Street, London, SE1 2NQ. Tel: 0800 500 212 or 020 7940 7474 Website: www.phonepayplus.org.uk email info@phonepayplus.org.uk 

Telephone Preference Service - DMA House, 70 Margaret Street, London W1W 8SS Tel: 0845 070 0707 Website: www.tpsonline.org.uk

Federation of Communication Services (FCS) - Burnhill Business Centre, Provident House, Burrell Row, Beckenham, Kent BR3 1AT. Tel: 020 8249 6363 email: fcs@fcs.org.uk Website: www.fcs.org.uk 

This code has been licensed by The Federation of Communication Services Limited 2006

Licence number 00249

Clients Testimonials

My job requires me to stay in touch with people all around the globe so naturally I went in for the Buzzz World plan from this website and was fairly surprised by the good quality I experienced even when my calls were to the far away regions of the globe including way outside Asia (which seems to be their forte). Keep up the good work guys and I will always be your customer if you do so.

Pablo Rodriguez, Spain